Services
& Solutions
Device-specific service vs. Integrated system service
Our Service
Services & Solutions
We provide new system installation, after-sales services, and system upgrades, both at the device and integrated system levels. This includes network systems, backup solutions, software management (VMware, Veeam, Network), and tape backup services. We emphasize attentive after-sales support to ensure customers can use their systems continuously and achieve maximum return on investment.
Services & Solutions
Services
KAI IT Services
Device-specific services provided by us
We offer segmented services for customers covering Server, Storage, VMware, Veeam Backup & Replication, and Firewall. This includes sourcing new equipment, system upgrades, warranty renewal, and performance checks. Customers can choose and request the specific services they need.
Services & Solutions
Services
Server
Server services for processing units or server systems
Our server services include procurement, upgrades, and warranty renewal. Customers can contact us for further details to ensure accurate information and proper service.
Server
Recommendation
Hardware Installation
& Configuration
Server Upgrade
component
Maintenance Server
& System
Preventive
Maintenance
Extended
Warranty
Services & Solutions
Services
Storage
Services & Solutions
Services
Storage
Services for storage devices or data storage systems
Procure storage according to customer requirements by Brand or Model. Ensure suitability for current workloads and scalability for future needs, with installation services included.
Hardware Install & Configuration
Install storage hardware on-site and configure settings suitable for the system, e.g., RAID 0,1,5,60 configurations to ensure data safety.
Hardware Upgrades & Migrate
Upgrade disk capacity or memory modules, or expand storage cabinets to increase storage capacity, and migrate some data to the additional storage.
Preventive Maintenance
Conduct proactive inspections to prevent potential issues, coordinate with service centers if under warranty, and include firmware upgrades when problems are detected.
Extended Warranty
Monitor and offer options for extending product warranties to ensure continuous coverage and protection.
Services & Solutions
Services
Software Licenses
VMware
Procure and provide vSphere and vCenter Server based on customer requirements, including sizing to determine the appropriate server capacity for current workloads and future scalability.
Install & Configuration
Install VMware ESXi on customer hardware and configure settings to allow multiple VM (Guest) OS to run efficiently on the Host.
Upgrades & Migrate
Upgrade VMware software to the latest version or migrate the software to new hardware.
Renew Software Licenses
Check and notify customers before software licenses expire to ensure continuous usage.
Remote or Onsite
Provide remote or onsite services to deploy additional VM (Guest) for new server workloads.
Services & Solutions
Services
Veeam Backup & replication
Veeam Backup & Replication
Procure Backup system according to customer requirements, ensuring it meets current workloads and supports future needs.
Install & Configuration
Install backup software on customer systems and configure settings to enable efficient data backup and restore operations.
Upgrades & Migrate
Upgrade backup software to a new version or migrate the software to new hardware.
Renew Software Licenses
Monitor and notify customers when backup software licenses are about to expire to ensure continuous usage.
Remote or Onsite
Provide remote or onsite services to add new backup jobs or perform data restore operations.
Services & Solutions
Solutions
KAI IT Solutions
Integrated System Services
This service is intended for customers who want multiple system components to operate together seamlessly, including wired and wireless network infrastructure deployment, server installation and backup systems, or external threat protection with a firewall. It also covers enhancements to existing systems to improve overall performance and efficiency.
Services & Solutions
Solutions
Network & Security Solution
Network & Security Solution
Network and Internal Security System Enhancement
Kai IT provides comprehensive network solutions, including both wired and wireless networks, as well as cybersecurity systems. Today, network systems are critical for smooth operations in every organization, and security is essential to prevent attacks from malicious actors, viruses, malware, and ransomware.
Data and Cyber Protection
Currently, network threats are significant and can severely impact operations. Upgrading or installing security systems is extremely important:
- Design and deploy IT Security on the network to prevent data leaks and cyber attacks.
- Install hardware firewalls or security software to block external attacks and prevent data leakage.
- Assess vulnerabilities and system operations to improve IT Security performance.
Network Infrastructure
Provide IT consultation and design services, including Hardware and installation of Fiber, UTP, and STP cabling to connect systems efficiently. Includes preventive (PM) and maintenance (MA) services to ensure network devices and software operate properly.
Network
Supply wired and wireless network devices according to customer’s preferred Brand/Model, with consultation to ensure suitability for current and future requirements.
Design wired and wireless network systems
According to customer requirements
Install & Configuration
Deploy network devices at customer site and configure them to ensure safe and optimal network operations within the organization
MA Maintenance
Inspect devices, renew warranty if applicable, and upgrade firmware when issues are detected
Remote or Onsite Service
Manage access permissions or block usage as needed
Firewall acts as the first line of defense against attacks and is therefore critically important
Supply Firewall devices according to customer’s preferred Brand/Model and ensure they meet current and future requirements
Install & Configuration
Install Firewall at customer site and configure it appropriately to ensure the security of the organization’s network. Must consider the internal network structure of the company.
Upgrade & Migrate
Procure Firewall devices according to customer’s preferred Brand/Model, ensuring suitability for current use and future requirements.
MA Maintenance
Inspect Firewall devices, renew warranty if applicable, and upgrade firmware if any issues are detected.
Remote or Onsite
Remote or onsite service to manage policies for allowing or blocking access.
Extended Warranty
Track and propose warranty extension to ensure continuous coverage.
Network & Security Solution services.
Gather requirements and survey the customer’s existing system.
Design the complete system including wired, wireless, and Firewall.
Select devices and propose them to match the organization’s requirements.
Implement system installation according to the design.
Customers receive professional advice and recommendations to select suitable devices that meet organizational needs.
Services & Solutions
Solutions
Data Backup & Recovery
Data Backup & Recovery
Backup and recovery of data in case of issues.
Kai IT provides consultation and guidance for corporate data backup to prevent incidents such as server or storage failures, which may result in data loss. Backup data can be restored or replicated to the customer’s DR Site. Backups follow the 3-2-1 rule, currently extended to 3-2-1-1-0 for critical data.
Data Backup & Recovery
Gather requirements and survey the customer’s system to collect information.
Select the backup method, devices, and recovery procedure.
Propose backup methods, devices, and recovery solutions.
Provide consultation and plan the installation of backup systems for servers within the organization according to customer requirements.
Customers receive advice and recommendations for suitable backup devices tailored to the organization’s needs.
Advantages of Backup & Recovery
- Prevent data loss from various causes such as accidental deletion, hardware failure, system virus, or ransomware attack.
- Restore data from previously backed-up portions.
Services & Solutions
Solutions
Data Migration
Data Migration or
Virtualization Solution
A Hypervisor is software that allows multiple Virtual Machines (VMs) to run on a single server. Each VM has its own operating system and applications. The hypervisor allocates essential resources such as CPU, RAM, and storage to each VM according to its needs.
Server & Storage
Adding or upgrading servers and storage.
Backup & Recovery
Adding or upgrading Backup and recovery systems.
Network & Security
Adding or upgrading network and security systems.
Software Hypervisor
Upgrading system versions.
Data Migration or Virtualization Solution
Suitable for Who ?
For Organizations
Require Data migration
For organizations that need data migration or want to upgrade from physical systems to Virtual Machines.
Organizations that have Hypervisor
Content Needed
For organizations with existing hypervisor systems that want to modernize or improve performance.
Assess the customer’s requirements and current system.
Design, plan, select equipment, and determine improvement strategy.
Propose suitable equipment and solutions to the customer.
Implement improvements according to the agreed plan.
Services & Solutions
Solutions
Installation Service
Installation Service & IT Maintenance
Remote Support & Onsite Service
Kai IT provides IT consulting and problem-solving services via phone support, remote troubleshooting, or onsite service. We manage and maintain customers’ Server, Storage, Network, and Backup systems.
Suitable for
- Organizations with limited IT support staff who cannot monitor systems comprehensively.
- Organizations that want professional IT system management to ensure continuous operation.